Refund & Return Policy
Understanding our policy for refunds and returns on precious metal products.
Our Refund Policy
Due to the nature of precious metals trading, we maintain a strict policy for refunds and returns.
Last Updated: 12th December 2025
Because gold prices fluctuate constantly, we cannot accept returns based on market price changes. However, if you receive a product that is damaged or incorrect, please contact us immediately (within 24 hours of delivery) so we can rectify the issue. for refunds and returns.
Final Sale Policy
Understanding our no-refund policy for gold products.
No Refunds for Gold Products
- •All sales of gold bars and precious metal products are final
- •Refunds or returns are not permitted once an order is confirmed
- •This policy is due to continuous fluctuations in global gold prices
Limited Exceptions
Cases where refunds or replacements may be considered.
Eligible Cases
Refunds or replacements may be considered only in:
- • Product damaged during transit
- • Product doesn't match order
- • Manufacturing defects
- • Certification issues
Requirements
For exception consideration:
- • Report within 24 hours of delivery
- • Provide photographic evidence
- • Product must be unused and untampered
- • Original packaging required
Process & Terms
How refunds are processed and additional terms.
Verification
- • Items inspected upon return
- • Must be in original condition
- • Final approval at our discretion
Refund Method
- • Original payment method
- • Processing time varies
- • Depends on payment provider
Additional Terms
- • Orders cannot be cancelled
- • Shipping costs non-refundable
- • Pre-confirmation cancellation possible
Contact Us
Have questions about our refund policy?
For refund or return inquiries:
Email: info@rodiongold.com
Please include order details and evidence when contacting us.